The UVU Museum of Art seeks an enthusiastic, dependable, and collaborative Program Manager of Museum Visitor Experience to be responsible for managing visitor operations and resources.
Summary of Responsibilities:
- Manage the visitor experience at the museum, including leading the daily operations of the visitor services desk, supervising visitor services/museum store support staff, and ensuring excellent customer service to visitors. Work with museum leadership to assess, evaluate, and improve the visitor experience. Serve as Accessibility Coordinator and assist museum leadership in emergency response as it pertains to museum visitors.
- Provide support for outreach efforts related to the visitor experience. In collaboration with museum staff and leadership, develop and manage outreach related to visitor engagement. Serve as key point person for scheduling and executing group tours. Support marketing and PR-related visitor engagement. Support museum leadership in the development, promotion, and event planning for the museum membership program. Manage data related to museum membership. Develop and maintain data management of visitors and outreach programs, including mailing lists, visitor survey responses, guest books, etc.
- Plan, coordinate, and schedule facilities use for museum programming as well as internal (UVU) and private event rentals in consultation with museum leadership. Manage museum facilities calendar. Serve as a key point of contact for internal and external parties seeking to reserve or use museum facilities. Provide support for executing museum events, programs, and receptions, which may include work on weekends and evenings. Manage data related to facilities use.
- In collaboration with museum leadership, develop, grow, and maintain the museum volunteer program. Develop and maintain training materials and train volunteers/docents in best practices for museums and customer service. Manage data related to volunteers.
- In collaboration with museum leadership, support for the retail museum store is provided as part of visitor services and visitor engagement. This includes supervising daily store operations and ensuring best practices, and overseeing merchandising displays/storage, inventory management, and budget tracking.
- Perform other job-related duties as assigned.
Preferred Qualifications:
Master’s degree in museum studies, the arts, or related field. Experience working in a museum environment. Experience working in higher education. Familiarity with the arts.
